Mad 4 Blog

Typically, when companies are putting together a campaign to pull in new business, they want their brand to be at the forefront of their efforts. They not only strive to promote their iconography and key messaging, but also want to provide plenty of “about us” details so that potential clients or customers can make an informed buying decision. This is especially true for new or rebranded companies trying to step into the public spotlight.

However, in many cases there is a cost for this kind of dedicated brand promotion. And it is often the expense of conversion. Although you may accomplish the brand awareness that you set out to achieve, it doesn’t mean that you’ll convince each informed viewer to buy your product or services. This vital element of marketing is too often overlooked when companies are busy emphasizing their own self-promotion. When doing so, it’s important to ensure that all copy and materials relate information to incentives.

A key strategy for smart marketing is noting that your audience never wants to be told what to think. Instead of stating who you are and why you’re the greatest at what you do, you’ll want to help potential buyers come to such conclusions on their own—simply by explaining how your products and services can help them. Smart marketing actually ties these two concepts together; for example, pointing out what sets you apart from your competition while simultaneously explaining why the customer wants or needs it. Tell them what you can do to solve a problem or make their lives a little easier in terms of cost, quality, special services, etc.

You must ensure that each selling point addresses the consumer perspective, targeting any perceived concerns or interests from this point of view. Once you drive home how the customer will benefit, a strong call to action should seal the deal. And then you can tell them how to access more information. By then, if you’ve done your job right, they will be more than willing to find out more about your company by calling or visiting your website. All you need to do is point them in the right direction.

With a comprehensive marketing campaign that points out your company’s strengths while highlighting features that are relevant to the desires and needs of your audience, you will successfully achieve both brand awareness and customer acquisition.

A few weeks ago, we talked about Viral Marketing for Websites. But viral marketing, the art of using word-of-mouth buzz to spread your brand, can be used for more than interactive marketing; in fact, it has endless possibilities in the world of business. Here are a few popular examples you can use to inspire your own viral marketing strategies:

Movies:
• Blair Witch Project – This 1999 movie was produced on an extremely low budget. To get the most from their marketing investment, moviemakers hyped the film as footage from a real event. The intrigue caused by this theory, and the consequential debate over its authenticity, skyrocketed its popularity both before the movie came out and while it was in theaters.
• Cloverfield – In 2008, this scary movie showed teasers in its ambiguous trailer, which did not state the movie’s title or plot. This mystery instigated hype and drove curious throngs to the movie’s website for more information. Characters in the film each had their own social networking profiles, and companies mentioned in the film were also given their own websites, so that fans could investigate further.

Television
• Mystery Science Theater 3000 – When this show originally aired in the 1980s, fans had limited access to live viewings. However, at the end of each episode, they were encouraged to make videotape copies and pass them along to friends. The closing credits told viewers explicitly to “Keep circulating the tapes!” This encouraged hand-to-hand marketing and conversation about the show.

Web
• The Big Word Project – This project invited participants to submit their websites and blogs as entries in a “new” dictionary. Each entry linked a word to one definitive web page, which encouraged web participation via free promotion.
• The Mike O’Meara Show – Podcasters participated in an extensive viral campaign on Facebook, encouraging fans to visit their website to download and share radiocasts of the show. A click-through link made the message accessible.

Business
• The Pyramid Scheme – This widely used business technique spans many industries. Participants “higher” in the pyramid directly benefit from the success of those “lower” in the pyramid, which encourages members to recruit new candidates and allows incentives to flow seamlessly throughout the system as a reward for each person’s continued success in the viral marketing effort.
• Burger King – After a popular television commercial aired showing a man making a chicken do various outrageous activities, a website was launched where visitors could make a man in a chicken suit perform various actions, such as dancing and cartwheeling. This interactive campaign was so popular, it ran from 2004-2007. The tag line stated “Chicken the way you like it.”
• Blendtec – The speed and strength of this line of blenders is demonstrated by YouTube videos in which founder Tom Dickson blends various ordinary items. Viewers can comment on the results and share these videos with friends.

Rebranding can breathe new life into a business and attract new customers. It can also help keep your company current with trends in the marketplace. In 2008, InterMedia became Mad 4 Marketing, so we are definitely familiar with the hurdles of designing, building and exposing a new brand. We know exactly how tricky it can be to spread the word, establish key messages and ensure client retention. But with today’s digital marketing options, rebranding is made even simpler with the help of a few key strategies.

Cost-Effective, Automated Rebranding

First and foremost, using the Internet to establish rebranding is an incredibly cost-effective way to make many people aware of the change. You’ve already got the real estate to advertise it: your own website. Naturally, you don’t want visitors to arrive at your address one day and see that there’s been a complete overhaul. They’ll probably assume they’re in the wrong place and leave altogether. So in weeks and months prior to your rebranding, be sure to let visitors know what they can expect down the line.

Changing your website address entirely? You can retain some of your presence online by setting up an automatic redirect from your old site to your new site. Or, you can leave the old website up but change the homepage to explain where you’ve moved and why. Letting readers click through manually can make an even more solid impression, while providing necessary information. Remind them to also change their bookmarks and links!

Keywords and Consistent Messaging

Today, many businesses earn referrals and acquire clients directly through their website. Naturally, you don’t want to sacrifice your strong online presence or lose incoming traffic when you change your content or location. The only way to combat this is to have an advance plan for SEO. As a large part of your rebranding efforts, remember to target words and phrases that can be used throughout all advertising efforts and tied back into Pay-Per-Click (PPC). Researching effective keywords may take some trial and error as you watch how traffic lands on your new site’s pages. Then you can adapt your PPC investments accordingly to keep your new website at the top of search engine lists.

However, by evaluating where traffic comes from and how it moves through your old website in the months prior to your new brand’s launch, you should be able to deduct which keywords should be carried over, what should be ditched and which content should be carried over directly to your new page—with a change of names, of course. Careful analytics before and after your rebranding process will help you utilize the strongest possible keywords to grab online traffic and express your new message to all visitors.

Using the Power of Links

Aside from keywords and targeted content, another quick way to loan strength to your new page is to build link connections with influential websites. By having many pages linking to your site, especially heavily populated websites, you’ll not only receive direct references from those locations but this will also cause search engines to rank your website higher by association. Once again, web analytics play a large role in this process. You can track who’s been landing on your page and from where to determine all of the major sites who link to yours. Rebranding is a great excuse to reach out to everyone who used to link to your old website and asking them to update their links–while announcing your rebranding initiative.

Of course, it’s also a good time to make new connections and develop contacts online. Figure out which websites might be interested to hear about your rebranding and provide them with all necessary information to promote you. A great way to encourage promotion is to offer a link exchange with them, so that your website is returning the favor to help strengthen them. You may want to come up with other incentives for this kind of partnership, or directly purchase a link. Powerful websites may take your offer more seriously if you begin by linking to them first as a show of good faith. Linking without reciprocation to relevant websites may make them take notice of your page organically while they’re doing their own analytics follow-up.

The most important piece of advice to remember is to be patient. As with all steps in the rebranding process, gaining a solid footing online through redirects, links and keywords may take time. But by utilizing available web analytics and other resources–including your own contacts and existing website–rebranding your business can be much more efficient and affordable.

Chris Madsen, CEO of Mad 4 Marketing, was named to the Junior Achievement 2010 Business Hall of Fame at a ceremony held March 3 at the JA World Huizenga Center at Broward College in Coconut Creek. Madsen was honored along with fellow laureates David Fee of Lotspeich Company, Michael J. Grimme of AMC Liquidators and AMC Furniture Outlet, and Wayne Huizenga, Jr. of Huizenga Holdings, Inc. The Business Hall of Fame honorees share a high level of achievement in business and have demonstrated business excellence, vision and innovation, and community responsibility.

Madsen, who founded Mad 4 Marketing in 1992, built the Fort Lauderdale based marketing and advertising firm into a full-service agency with annual billings in excess of $7.5 million. The award-winning agency has met with success for clients in the public and private sectors through a variety of traditional and non-traditional advertising campaigns encompassing interactive marketing, branding and innovative strategies.

“My experience with Junior Achievement touches every aspect of what I do today as a business owner,” said Madsen. “Years ago I led a group of Junior Achievement students. Guiding them through the process of bringing a product to market was phenomenal and helped me make the decision to be an entrepreneur.”
Junior Achievement is a non-profit organization which ensures every child in America has a fundamental understanding of the Free Enterprise System through a series of business, economics and life-skills programs that enhance the education of young people. Junior Achievement reaches more than 50,000 kindergarten through twelfth-grade students in South Florida annually.

Community service is important to Madsen, who is well known for her commitment to the South Florida community through her work with a host of organizations. Her civic involvement includes positions on the boards of directors of the Fort Lauderdale Film Festival, Governor’s Council for Sustainable Florida, Leadership Broward Foundation, The Commonwealth Institute, Women’s History Coalition, Nova Southeastern University and the Urban League of Broward County. Madsen is also the past president of the Florida Women’s Alliance and the Stranahan House, serves as an Executive Committee member of Broward Workshop and the Fort Lauderdale Chamber of Commerce, and is on the Advisory Committee of the Muscular Dystrophy Association. Her long list of awards and accolades includes the South Florida Good to Great award, Women’s Connections Woman of the Year Award, South Florida Business Journal Woman of the Year Award, March of Dimes Women of Distinction, and the Greater Fort Lauderdale Chamber of Commerce Small Business Leader of the Year Award, to name a few.

My wife loves that new TV series, Undercover Boss, because she thinks it is high time that CEOs and company managers got out from behind their desks to see how things are really working on the front lines.  I couldn’t agree more. But honestly, isn’t this something that every CEO should be doing every year? Surely, they could learn a thing or two about their employees, and more importantly, how to better serve their customers.

Take my recent visit to the Boca Resort Hotel. When my wife asked whether there was a ladies’ room on the floor that we were on, the hotel worker’s response was, “Of course there is.” Not the kind of answer you’d expect from a hotel that thinks it’s as good as a Ritz Carlton now is it?

What would the CEOs of other companies discover if they spent a day or two on the front lines? Well, the CEO of Home Depot might be surprised to see how difficult it is to find an associate to help them in the plumbing department without searching aisles away in electrical or lumber. So I say, let the CEO of Hess find out how many gas stations don’t refill the receipt paper at the pumps and require customers to walk inside to retrieve it. Good way to sell an extra coke and a bag of chips though, don’t you think? Let the CEO of Sports Authority try to buy a pair of athletic shoes and discover that there’s little customer service, nothing in his size, and no suggestion to find it at another store, or ship it to his home. Let the CEO of Office Depot find out how there’s nobody in Business Machines who knows anything about the products they’re selling. Let the CEO of Bank of America stand in line with 6 customers in front of him or her because there’s only one teller window open, yet there are 3 bank officers sitting at their desks with no customers.

In fact, let the CEO of virtually every large corporation in America call into customer service and be taken from one automated operator to another, pushing button after button, and still wait forever to get a “live” person on the other end.

In other words, just be a customer for a day, or a week, and see what your employees are doing right and wrong. Find out what’s working for your customers and what’s not. And for heaven sake, start putting the customer first!

By Stuart Dornfield

Many businesses dread the idea of marketing their wares through sales prospecting, such as cold calls and blind mailings. And they should, because the first mistake is thinking of sales prospecting as its own solution, rather than a strategy which paves the way for future marketing endeavors. Sales prospecting is not a way to tell someone for the first time about your company with the hopes of completing an instantaneous transaction. It’s a way to introduce yourself and your brand so that a potential relationship can be built. But more importantly, it’s a way to weed out interested parties from those who are never going to become customers, so that you don’t waste marketing efforts on them in the future. This can help you further tailor your next efforts and potentially cut costs by only marketing to those who will likely convert to sales.

1)    Start with demographics. When you begin calling or mailing individuals to whom you’d like to make sales, you’re usually working from a contact information list. You can choose your contacts based on general demographics such as region, income, age, marital status, etc. When choosing these factors, you’ll want to be sure to cover not only those characteristics which match your current audience, but also those who you’d like to reach out to with later marketing endeavors. A marketing team who will manage your materials and your campaign once you pass the preliminary sales prospecting point can help you determine which audiences will be most responsive to your efforts.

2)    Sort out the best candidates. Sales prospecting will help you go through your list of contacts and narrow them down to those most likely to build a relationship with your business or make purchases. When you think about sales prospecting as a means to whittle down your wide ocean of prospects to a smaller pond, you can change your entire outlook on the process. While it can be frustrating to consistently receive rejections and not make any sales after hours on the phone, when you adjust your mentality so that you’re simply targeting those who are interested for later marketing, sales prospecting will go a lot more smoothly.

3)    Give them all of the information they need. Once you’ve determined that someone may be interested in what you’re offering, the next step is still not to harass them about sales. Rather than completing a transaction, make it your goal to obtain further information from each person, and then reciprocate by providing them with even more information about your company through the mail, e-mail or even your website. Once you’ve broached a relationship with a prospective client, you’ll want to let them familiarize even more with your brand so that they become comfortable with the idea of using you in the future. You’ll also want to target future marketing to this individual to gradually coax them into sales. Individuals will appreciate the fact that you aren’t badgering them into an agreement right away, but rather allowing them to learn more and make a choice on their own.

4)    Follow-up. It may be tricky just to sit on your hands while an interested party makes up their mind about your business. But just because you’re not jumping at them with sales and deals doesn’t mean that you can’t continue to prompt them. In fact, you definitely should not lapse in keeping contact with anyone who’s expressed interest in your products or services. Follow-up is a key component of sales prospecting. After sending out some materials about your business, you’ll want to reach out again to be sure they’ve received those materials and find out what they think. At this point, your agenda is to perpetuate a dialogue and make sure that your prospect has everything they need to make a decision. This is why it’s a great idea to encourage individuals to sign up for your newsletter or subscribe to your company’s blog. It’s one way to naturally integrate ongoing communications without putting your candidate on speed-dial.

5)    Use marketing to supplement your efforts. After you’ve completed all of the previous steps, you should be working with a tidy list of individuals with proven, expressed interest in your business. The next step is to market to those individuals as part of an effort to build brand awareness and invite them to complete conversions through your company. This is the time to offer unique creative to keep them enthused about using your business in particular, as compared to your competitors. You may also want to now supply sale rates and special offers to further prompt your target into action. Because they’re already been in touch with a representative from your company and have already become familiar with how your business works and what you can offer, closing the deal is that much easier. Plus, after all of your hard work you don’t have to waste more expensive marketing tactics on the original broad list of candidates. You’re now saving money by marketing to those who are most likely to become long-term customers. Best of all, because you bided your time and let them make the choice to use you on their own—so they’ll even think it was all their idea!