Mad 4 Blog

Welcome to the third part of our series dedicated to breaking down barriers between your company and your client/customer base. For the past two weeks, we provided a few examples of how personalizing your services can help you address your audience’s needs and expectations. This week, we’re looking at Transparency.

It’s a new age of marketing. In this modern world, information is extremely accessible – and people like it that way. They want to feel like they know your company on an intimate level and can trust in the data that you put out. And they don’t want to feel like they’re being pressured or deceived into buying what you’re offering. They want to come around to it on their own. And they want to feel like you trust them to make their own decision given enough genuine information that’s useful to their decision-making process. This is also your opportunity to show that you understand their needs.

In order to form relationships with your current and potential clients, your brand needs to be out there 24/7. That’s extremely easy to do these days thanks to the Internet. So there’s no reason not to have all of your information available and consolidated. This isn’t just a courtesy on your part, or an act of self-interest, it’s a necessity. Because your audience is already expecting it, and your competitors are already doing it. Here are some thoughts:

1. Keep all of your information on your website. As we mentioned in Part 1 of the Personalization blogs, it helps to have an About Us page with specifics about your staff. This tell-it-all tone should also carry over to the FAQ and any press pages. Keep everything updated and available to be the No. 1 resource available about your own company – and never attempt to hide anything about your operations, such as who’s pulling the strings or what people are saying about your service. Being up-front and open about your policies and personnel makes your audience feel like they know you and can trust you. It’s much worse if your potential buyers or investors learn facts another way and it looks like you’re trying to hide pertinent info. On the flip side, of course, it’s important to maintain an image that you aren’t ashamed to be transparent about.

2. Keep people in the loop. Spread the word about your company’s goals, your game plan and what’s being accomplished. Update readers regularly through your website’s blog and social media. Stay connected with your fans through newsletters and active comment threads. As discussed in Part 2 on Personalization, it helps to personally address these individuals to help them feel connected to you.

3. Let your consumers speak for you. You can leave a review or comments section on your website or social media page allowing those who have worked with you in the past to tell those considering it what their experience was like with you. People are more likely to trust word-of-mouth, testimonial marketing, which is extremely transparent because its an unbiased insider’s experiential opinion.

Want to keep your business relevant with modern marketing? You don’t have to be a super-savvy website guru to do it. But there is one trick you must master: Balance.
Balance is the key to building a strong, successful advertising campaign now and in the future—no matter how the face of media may change. While everyone else is scrambling to keep up with the latest trends, you can build a solid and multi-dimensional campaign that will withstand the latest fads. Here are 5 ways to stay current and stand out:

1) Balance targeted, consistent messaging with multiple approaches.
Hit the same audience over and over with the same message—but from different sources. It’s not enough to use online analytics to geo-target web users without matching that data with local print and/or broadcast ads. Surrounding your prospects on all sides not only enhances brand awareness, but creates an aura of accessibility. Point-blank exposure then graduates into familiarity, leaving room for relationship growth in the future.

2) Balance traditional and non-traditional media.
Break up a series of weekly magazine fliers with a guy in a gorilla suit outside your door. Attention-grabbing techniques create a buzz which can be followed up by more conventional means of communication. Or use out-of-home opportunities (such as a billboard or bus stop ad) to remind passersby of an ad seen earlier on TV. By employing both classic and alternative tactics, you can appeal to more markets. Going all one way or all the other may create an unbalanced tone for your brand—or worse, you may miss out on one audience entirely.

3) Balance analytics/research with creative (be smart but stand out).
Many companies rely on number-crunching and perfectly placed ads to carry their message into the right market. But all the visibility in the world won’t help if you don’t have the compelling concepts and engaging visuals to back up your brand and catch the eye of potential clients. In the increasingly competitive world of marketing, it’s more important than ever to complement strategy with creativity when building a successful campaign.

4) Balance customer retention with customer acquisition.
All of your amazing, cutting-edge advertising across varied media with perfect placement and alluring creative won’t help if your message is simply aimed at new clientele. It’s important that you reward prior and current business with gratuity and acknowledgement, and devote a large portion of your advertising budget to customer retention. It’s much harder to woo a client once they’ve moved on than it is to nurture an existing relationship. Remember: satisfied clients have friends–and so do dissatisfied clients.

5) Balance accessibility/transparency with alluring content that draws return.
Everyone knows how important it is to be straightforward in today’s market. Potential customers expect businesses to be highly visible and transparent about products, services and goals. This is especially true of social media, where accessibility is paramount. However, putting it all out there doesn’t mean that your business shouldn’t have a hint of mystery and allure. Teasers about future deals and further information are a classic that will remain consistent even in the advancing world of marketing.

When people think about guerilla marketing, typically they think of a specific example—one stunt that made national headlines and became thereafter notorious. Like that time actors rushed a crowded train station to perform a song-and-dance number about the product they were hired to promote. That’s guerilla marketing. This tendency to define the concept by its example perfectly elucidates the nature of guerilla marketing. That’s because the term isn’t any one thing—in fact, it’s pretty much everything that falls outside the realm of traditional marketing (such as television commercials, print advertising, digital marketing).

So what is guerilla marketing? Can we define it on its own, other than by what it’s not? Well, we can certainly try to clarify the concept. Here are a few defining characteristics of guerilla marketing:

1. Guerilla marketing is…a low-budget way to spread the word about products or services by arranging an unusual stunt in an unexpected public space. These kinds of stunts are apt to stick in viewers’ minds, create conversation, and generate buzz. Recent examples include the increasingly popular crowd stunts (such as the one mentioned above) which occur in train stations, shopping malls, and airports. Less extreme variants include marketing in quads at college campuses or advertising on street vendors—simply putting your message in an unpredicted spot to make the public take notice.

2. Guerilla marketing is…also called viral marketing, nontraditional marketing, unconventional marketing, and modern marketing. So there’s a good chance you already know what it is, just by a different name. Don’t worry, it still smells as sweet—and works just as well.

3. Guerilla marketing is…being used more and more as marketing agencies, both large and small, discover the monetary benefits of thinking outside the box. Especially in this downturn economy, guerilla marketing proves itself to be as cost-effective as it is efficient—if you know how to do it right. Helpful hint: research what hasn’t worked in guerilla marketing before you research how to do it. That will keep you from many pitfalls along the way as you plan your strategy.

4. Guerilla marketing…can be used as part of a larger campaign, or independently. Often, when guerilla marketing is used alongside other means of advertising, it’s being used to familiarize a product or service with its customers, so that when they encounter the opportunity to buy, they already feel familiar with the brand or concept. Alternately, when guerilla marketing is being used as a sole marketing outlet, its purpose is to create intrigue and generate hype—this is often done when introducing a new concept. Clever marketers can make consumers want something before they even know what it is!

5. Guerilla marketing is…as addressable as you want it to be. Large-scale guerilla marketing endeavors can be geo-targeted—it creates a lot of noise and notice in whatever location it takes place, but without the ability to accurately target demographics (that is, it hits its key audience in addition to a lot of viewers that won’t translate into customers). However, careful, clever, smaller campaigns can target a more niche audience. For example, a walking, talking teddy bear outside of a kid’s carnival can specifically target parents and children.

6. Guerilla marketing is…exposure, for better or worse. On one hand, it’s fun to throw caution to the wind and come up with unique, risqué, off-the-wall concepts that have never been done. On the other hand, it requires a lot of brainstorming, troubleshooting, and research to come up with a truly unique idea—and to calculate the receptiveness and responsiveness that will be gained. How safe is it to invest client’s cash and base a campaign on an idea that’s never been tried or measured? Guerilla marketing is a highly inspired method that’s at its best when it’s big, daring, and bold. But remember: the bigger they are, the harder they fall—and the most striking and creative ideas may expose agencies to a lot of liability. Once launched, there’s often no going back—so make sure the payoff is worth the added risk.

Mad 4 Marketing has been creating buzz for its clients through alternative means since well before it became the trendy thing to do. We know how to market businesses of all sizes and shapes—creatively, at a low cost, and for the largest possible ROI. We like to combine guerilla marketing strategies with public relations and traditional advertising to create all-out, custom-made campaigns that hit the right marks at the right time to create a lasting impression on our clients’ future consumers.

Interested in hearing stories about some of the successful and not-so-successful guerilla marketing stunts which have recently caused a stir? Check back with the Mad 4 Marketing blog for outlandish, impressive anecdotes of guerilla marketing stunts from across the globe.