3 Tips to Improve Your Customer Experience in 2020

3 Tips to Improve Your Customer Experience in 2020

Have you heard? We are no longer in the age of the influencer. We are moving ever more steadily to the purest of forms: the age of the customer.  U.S. companies are losing up to $62 billion a year due to bad customer experiences, according to a 2016 report by New...
Should You Be Collecting Customer Feedback?

Should You Be Collecting Customer Feedback?

It can be scary to think about collecting customer feedback. You might not like what you find out. Once you launch an initiative like this, you’ll have to report the findings. But what’s the point of collecting customer feedback if the only people doing this kind of...